Common McAfee Problems

How to report false spam detected by McAfee Security?

McAfee is a software app that detects malware, viruses, and spam on your devices. When it finds some threat, all the files that have threats lose their access to the security of the device. Sometimes we might be misled that a few files are clear and clean by McAfee detecting them as malware, i.e. false positive information. This might occur when the scanner identifies files incorrectly. This might also stop you from accessing the malware-detected files. It is better to learn the after process of this false positive detection.

How to report

Send the detected false positive threat to Mcafee customer Support through email.
Select and Copy the "Mobile Threat Submission Form" given in the official site of McAfee.
Fill in all the details given in the form
When you have completed adding all the information then email the information to McAfee Security Gmail available on its Official site.
if you are still any facing problem then you can contact our Mcafee Technical Support Ireland

How to get Information to fill the form?

McAfee Version

Open the app
Click on "Settings" tab
Go to "About us " and this will provide the needed information for reporting

Brand and Model

Go to "settings"
Select "About Phone and software"
Log "Capture Time" – Open McAfee Security settings< Troubleshoot< Enable Log Collection< Send the log through email which is auto-populated

Screenshot

Take a screenshot of all the information for security purposes and to send a copy to email. This is accomplished by simultaneously pressing the volume-down and power buttons

Note: Any queries regarding these can be cleared by Contact McAfee Number Ireland or via email.

Virus Protection Pledge

Virus Protection Pledge(VPP) to remove malware. This is a paid process. If at all, they cannot remove your malware, then they offer a refund.

Caution:

If the sample size is less than 50 MB, samples can be submitted through email. The attachment through email must be in a password protected ZIP file, where your password must be infected (lowercase)

If sample size is more than 50 MB, then contact customer service with a screenshot and sample ID.

Conclusion:

A focus on detection of malware is highly recommended as there might be few false positive detections. Keep an eye on these files and stay aware of the detection. However, McAfee Support team will always give a helping hand to guide and investigate further details about the detected spam through their official website.

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